Appointments

An appointment system is in operation. Each appointment with the Doctor is 10 minutes. If you think you might need more time, please ask the receptionist to book you a double appointment. Some procedures may be better attended to by the Practice Nurse. REMEMBER TO REPORT TO RECEPTION WHEN YOU ARRIVE AT THE SURGERY! Each Doctor has a small number of appointments which can be booked only on the same day.

This is to ensure that there are always some available appointments for patients requiring urgent access to a GP. If there are no appointments left for the day and you feel it is an urgent matter, please inform the receptionist of this fact and they can then take some details and ask the Duty Doctor to call you back.

If you have not been seen at the surgery for over three years (or one year if 75 years or over) you can request a health check with one of our Practice Nurses if you wish. Please inform the receptionist that you require a health check when booking your appointment.

Triage Service

During the day there is always a clinician available at the surgery to speak to patients on the telephone. The Doctor can assess the symptoms as described by the patient and can offer advice, or arrange an appointment or a home visit as required. They can offer same-day emergency consultations if necessary.

Home Visits

If possible please try to telephone reception before 9:00am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Test Results

Please call between 10:00am and 5.00pm to enquire about your test results as our reception staff will have more time to deal with your request between these times.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.